SHIPPING & DELIVERY
All orders are dispatched globally from Slovenia, Europe withing 1-2 days, Monday-Friday.
We offer free express worldwide shipping on all orders over 250 EUR.
You will receive an e-mail containing your DHL or national postal service tracking number once your package has been shipped.
See shipping methods, delivery times and cost for your location below.
SHIPPING METHODS
CANADA & MEXICO:
Standard Shipping (10-15 business days) - 9 EUR
DHL Express (1-3 business days) - 19 EUR
Free shipping on all orders over 250 EUR.
Orders to Canada & Mexico will be sent DDU (Delivery Duty Unpaid), which means that all relevant import taxes and duties are not included. We kindly recommend checking local customs before placing your order. If there are any fees to be paid the courier will contact you for further payment prior to delivery.
UNITED STATES:
DHL Express (1-3 business days) - 25 USD
Free shipping on all orders over 250 USD.
When shipping to the United Sates, we cover all import costs, duties, and tariffs. These costs are included in the shipping price. You will not be charged any additional import fees on delivery.
Please allow extra transit time for orders going to Hawaii, Puerto Rico and Alaska.
Standard shipping (2-8 working days) - 7 EUR
DHL Express (1-2 working days) - 15 EUR
Free shipping on all orders over 200 EUR.
DUTIES AND TAXES:
Countries within European Union will not incur any additional customs charges.
Note: Iceland, Liechtenstein, Norway, Switzerland and Serbia are part of the EU area but are not EU member states. Customs may still apply for these countries.
Orders to the UK over 135 GBP will have VAT & duty charges. Please factor these into your purchase costs before placing your order. If there are any fees to be paid the courier will contact you for further payment prior to delivery.
Standard Shipping - Aus Post/NZ Post (15-20 working days) - 9 EUR
DHL Express (5-7 working days) - 25 EUR
Free shipping on orders over 250 EUR.
Orders under 1.000 AUD / 1.000 NZD will not incur import duties and taxes.
Standard Shipping (10+ working days) - 10 EUR
DHL Express (3-7 working days) - 30 EUR
Your order will be dispatched from Slovenia, Europe. Please note the total cost for your order does not include any import or duties fees. These fees are put in place by customs for the country of delivery, and we would kindly recommend checking local customs and taxes before placing your order. If there are any fees to be paid the courier will contact you for further payment prior to delivery.
If your order is returned to sender due to incorrect or incomplete address, you will need to cover the reshipment fee.
SHIPPING QUESTIONS
European Union: Orders are shipped from within the EU, meaning no customs duties are incurred.
United States: We currently ship DDP (Delivery Duty Paid) to the United States, meaning there is no extra charges at delivery.
Australia & New Zealand: Orders under 1.000 AUD / 1.000 NZD will not incur import duties and taxes.
International/Non-EU (includes the UK): Customs duties and/or VAT apply for international orders at the discretion of the destination country and are the responsibility of the customer. Anchie Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.
Contact as as soon as possbile! We usually ship within 24 hours, but it can be sooner than this. Write us at info@anchieswim.com with your request. If the package is still at our office, we might be able to change your order or address, however this is not guaranteed.
This usually happenes with standard international shipments. Please note that in rare cases, there are no tracking updates, until the shipment reaches your country or until it's delivered. If you received tracking number it means that shipment is on the way. For international shipments outside of Europe, please allow up to 15 working days for delivery. If there are still no trakcing updates after this time, please contact us.
There will be a 30 EUR | 30 USD fee deducted from your refund to cover return shipping and any additional fees incurred due to your refusal. This is non-negotiable. In addition to this any parcel returned to sender due to incorrect address will incur a fee.
In the rare event that your tracking number indicates your package was delivered but you haven’t received it, please contact the shipping company directly before contacting us.
Please note that Anchie Swim is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.
We are also not accountable for damaged packages, missed deliveries or undeliverable addresses.
If your parcel is marked as delivered but you have not received it, we are not responsible for reimbursing any customs charges you may have paid.
Anchie Swim is not responsible for possible delays in shipments caused by international customs issues, delays caused by couriers or any other circumstances beyond our control.
Please note we cannot ship to P.O Boxes.
If you have any other shipping & delivery inquiries, please contact us.